Responsibilities: • Monitor and respond to customer inquiries on social media, forums, and other online platforms • Develop and maintain relationships with customers and other stakeholders • Track and analyze customer feedback and develop strategies to improve customer satisfaction • Manage content creation and curation for social media platforms • Monitor and report on key performance metrics • Develop and implement social media campaigns • Stay up-to-date with industry trends and best practices Requirements: • Bachelor’s degree in Marketing, Communications, or a related field • Excellent interpersonal and communication skills • Ability to work independently and manage multiple projects • Experience with customer service and community management • Familiarity with social media platforms and analytics tools Preferred Skills: • Knowledge of SEO and other digital marketing strategies • Ability to work in a fast-paced environment • Ability to develop creative solutions to customer issues • Strong organizational skills and attention to detail